By Ryan Janzen
County offices are facing a new reality: artificial intelligence is already changing how we work, how we communicate, and how information is being presented. This presentation highlighted the good—how AI tools and AI-powered search can help simplify daily work, improve communication, build training materials, and save time on routine tasks. It will also cover the bad—including confidentiality risks, inaccurate or misleading AI outputs, and why staff must be cautious about what information is entered into these tools. Finally, it will explore the ugly—how AI can be used to create altered photos, fake appraisal-style documents, and polished but misleading evidence.
This was originally presented at the 2026 KCAA Conference in Pittsburg, Kansas.